Online chat launched by Income tax department to answer taxpayer doubts – ZMR Blog
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Online chat launched by Income tax department to answer taxpayer doubts

Online Chat Launched By Income Tax Department to Answer Taxpayer Doubts


The government has always tried to help its people and in line with this, a new initiative has been undertaken by the Income Tax Department to assist the taxpayers with their fundamental doubts regarding the tax filings. An “online chat” service is been introduced by the Department to answer the questions of taxpayers concerning income tax.

On the Income Tax’s main website, a window has been introduced with an icon presenting “Live Chat Online—ask your query.” The user will be taken to a new window after clicking on the icon, where they have to input their email ID, name, and doubt to initiate the chat.

An Income Tax officer mentioned, “A team of professionals from the department and autonomous tax practitioners has been appointed to respond to the general questions of a taxpayer. The unique initiative is intended to improve taxpayer services in the nation.” He also further stated that more features will be introduced to the online chat system dependent on the feedback obtained by the department.

Let’s have a glance how to initiate a Live Chat.

  • Go to the website of the Income Tax department—
  • There is an outstanding icon on the website’s right side that prompts, “Live Chat Online- ask your query”
  • After clicking on the Live Chat option, a new window will be launched
  • Insert details such as Email id, Name, and Query and select the start button
  • Now, the taxpayers can start the chat session and clarify all the queries and doubts

The online chat feature also offers the taxpayers with an alternative for emailing the complete conversation to their IDS for later reference. At the initiation of the conversation, a precautionary note pops up stating, “The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.”

Income Tax

Besides the online service, the department is also intending to assist taxpayers on the ground. The Income Tax Department, earlier this month, projected to hire 7,600 other professionals to help small taxpayers in filing ITR.

The Central Board of Direct Taxes, the top policy-making organization of the tax department, lately determined to extend the realm of the 2006 Tax Return Preparer Scheme by making the facility “digital” and encompassing all the 708 districts of the nation.

A senior official operational on the project apparently said the endeavor was to make sure tranquil and “from home” tax filing facility to applicants without they taking aches to go to a Chartered Accountant or an individual who has know-how in filing tax returns.

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